A couple in Harris County, Texas, woke up to beeping — and the sound of a person talking through their baby monitor.

The Wi-Fi camera, sold by Nest, has a phone or tablet app that lets parents watch and listen from their devices.

The couple contacted Nest, but said the company was of no help.

“[It’s] unnerving and unsettling,” Ellen said. “You have something that is supposed to make you feel better and instead it makes you feel the opposite. It makes you feel invaded and uncomfortable.”’

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